Every blind and curtain we supply is made to your exact sizes and fabric choice. That affects how cancellations and refunds work, so please read this before you confirm an order. Nothing here affects your statutory rights as a consumer under Maltese law.
Quotes and measurements
Quotes and measurement visits are free and carry no obligation. You can decline a quote at any time before you confirm the order.
Cancelling an order
- Before production starts: you can cancel by contacting us in writing (email or WhatsApp). Any payment made will be refunded, less any costs we have already incurred for your order, which we will explain.
- After production starts: because the goods are made to your specifications, they can't be resold, so orders can no longer be cancelled or refunded. Made-to-measure and personalised goods are excluded from the 14-day withdrawal right that applies to some distance sales.
Your quote states when production will begin, so you know exactly how long you have to change your mind.
Measurements
- If we measure, we are responsible for the fit. If a blind doesn't fit because of our measurement, we will remake it free of charge.
- If you supply the measurements, the blinds will be made to the sizes you give us. We can't accept returns for blinds made to sizes supplied by the customer, so please double-check, or book our free measurement.
Faulty or damaged goods
If anything arrives damaged, is faulty, or doesn't match what you ordered, tell us as soon as possible with photos. We will repair, replace or, where that isn't possible, refund it, in line with your legal guarantee under Maltese consumer law. This doesn't cover normal wear and tear, misuse, or damage caused after installation.
Colour and texture
Colours on screen are only a guide. We always show you real samples before you order. Small natural variations between a sample and a production batch are normal for textiles and are not a fault.
How refunds are paid
Approved refunds are paid back using the original payment method within 14 days of approval.
Contact
Email info@thehomegallery.mt, call or WhatsApp +356 7759 7221, or visit us at Shop 52, Triq il-Għadam, Żejtun ZBR 1104, Malta (by appointment).